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Ordering, delivery, guarantees and refunds

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Þ MONEY BACK GUARANTEE.  All JOyAN Enterprises products and services are delivered with a 30-day money back guarantee.  We value your business and want satisfied customers.

Þ ON-LINE PAYMENT SECURITY:  All orders, whether placed through email or using the “Add to Cart” buttons on the web page, are processed through PayPal to ensure maximum on-line security. 

Þ ORDERING CELIA’S RECIPE BOOKLETS WITH INSTRUCTIONAL DVDS:  Simply click the “Add to Cart” button for each item, then use the “View Cart” button to process your order directly through PayPal, or email your order to us using the email link on the web page (we will send you a return email with a PayPal invoice).

NOTE:  Celia’s DVDs will play on the majority of DVD players and personal computers.  However, if the DVD will not play in your player or computer when you receive your shipment, please contact us immediately by email (joyan.orders@vbatech.com).  We will be happy to replace the DVD in the package, and if that does not resolve the problem, we will refund the purchase price upon return of the original and replacement DVDs and enclosed recipe booklet.

Þ DELIVERY: Orders are fulfilled from San Diego, California through standard mail service, unless otherwise specified.  We send email notices upon shipment, and items are usually delivered within 2-10 days of confirmation, depending upon your location.

Þ SHIPPING AND HANDLING:  Domestic and International shipping charges are based on order value as follows:

 

 

 

 

NOTE: The appropriate charge will be applied to the total of all items selected using the “Add to Cart” buttons once you enter your zip code or country.  For special handling or expedited delivery, please place your order through email instead of the “Add to Cart” buttons, so we can adjust the shipping charges accordingly on your PayPal invoice.

  Order Value $.01-$14.00 $14.01-$26.00 $26.01-$38.00 $38.01-$50.00 $50.01 and up
  US Cities $2.99 $4.99 $5.99 $7.99 $9.99
  Intl Cities $4.99 $5.99 $6.99 $9.99 $11.99

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